Positive Customer Experience Begins With Introtel Call Center Solutions
A positive customer experience begins with providing good customer service and good customer service is all about good communications. Introtel understands the changing expectations of your audience and creates strategic solutions that make it easy and simple for your stakeholders to stay connected with you.
Multichannel contact center solutions
Multichannel contact center solutions provide more flexibility to your customer to choose the method of contact that makes the most sense for them at any given time. It enables your organization to deliver the same fast and seamless customer experience across all channels. With our Mitel Multichannel solution you can empower your customers and staff with highly sophisticated email, chat, fax , SMS, social media and digital self service capabilities.
Solutions
- Micontact Center Business
- Micontact Center with Skype for business
Key Benefits
- Flexible customer experience
- Seamless Agent experience
- Management Insight and Resource Planning
- Simplified IT Management
workforce management solutions
Our Workforce Management Solutions help you accurately plan, forecast and schedule agents to increase operational efficiency.
Solutions
- MiVoice Call Recording
- MiVoice Analytics
- Call Costing
- Media Distribution and Routing Applications
- MiContact Center Quality Management
Key Benefits
- Accurately plan and manage call volumes
- Forecast based on channel types
- Efficient deployment of resources
- Produce employee schedule in minutes
- Automatically track employee preference, skills and availability
- Reduce cost and improve operational efficiency
Outbound Contact Center Solutions
Mitel’s Outbound Contact Centre solutions are ideal for organizations looking to equip their outbound call centres with preview, progressive, power and predictive dialling
Solutions
- Micontact Center Business
- MiVoice Call Recording
- Micontact Center Campaign Manager
Key Benefits
- Enhanced Customer Service Delivery
- Actionable Insight and Reporting
- Intelligence Lead Management
- Remove administration burden from IT
- Automated outbound dialling to improve agent efficiency
Inbound Contact Center Solutions
Mitel’s Inbound Contact Centre solutions are designed to help organizations better manage their incoming call flow by providing real-time reporting and analytics into customer activity.
Solutions
- Micontact Center Business
- Mitel workforce management
- Micontact Center office
Key Benefits
- Easy integration with your PBX, UC and external applications
- Future- ready for investment protection
- Resiliency and High Availability
- Tools for optimising the customer experience
WHY INTROTEL-
FOR CONTACT CENTER SOLUTIONS
- Reduce queue times, agent like routing, IVR, ACD, Voicemail management, call reporting, call recording, call center presence indicators, workforce optimization and other productivity gains lower agent handling time and faster problem resolution.
- 24/7 services offered.
- Workforce Management solutions.